Terms & Conditions

1. Definitions

• Agreement: these Terms & Conditions, together with any service proposal accepted by the Client.
• Guadua / We / Us / Our: Guadua, a business consulting firm based at Carrera 11 #71-40, Bogotá, Colombia.
• Client / You / User: any organization or individual who accesses our website or engages our advisory services.
• Services: the advisory services described on our website, including Responsibility Read, ESG Companion, and Sustainability Study.
• Deliverables: written summaries, plans, roadmaps, and other documents produced during a service engagement.
• Website: https://guaduapx.cyou and all pages within it.

2. Acceptance of Terms

By accessing our website or submitting a contact form, you agree to these Terms & Conditions. By engaging our Services, you confirm that you have the authority to enter into this Agreement on behalf of your organization, and that your organization is legally capable of entering into binding agreements.

Our Services are intended for organizations and professionals aged 18 and over. Use of the website or engagement of Services by individuals under 18 is not permitted.

3. Service Description

Guadua provides ESG and sustainability advisory services to companies in Colombia. Our three principal services are:

• Responsibility Read — a single advisory session with written summary and follow-up call, priced at $124.000 COP.
• ESG Companion — a three-month advisory engagement with monthly sessions and shared action plan, priced at $205.000 COP per month.
• Sustainability Study — a five-week assessment with team session and prioritized roadmap, priced at $318.000 COP.

Services are available to organizations based in Colombia. Engagements may be conducted in Spanish or English. Remote delivery is available for clients outside Bogotá.

4. User Responsibilities

When using our website or engaging our Services, you agree to:

• Provide accurate information about your organization when requested
• Engage in sessions in good faith and participate honestly in diagnostic processes
• Not misrepresent your organization's situation or practices during advisory work
• Not reproduce or redistribute Deliverables without prior written permission
• Not use information obtained from our Services to make representations to third parties that you know to be misleading

You agree not to use our website for unlawful purposes, including transmitting malicious code, attempting to gain unauthorized access to our systems, or engaging in any activity that disrupts the availability of the site.

5. Intellectual Property

All content on the Guadua website — including text, design elements, and structure — is the property of Guadua and is protected under Colombian intellectual property law. You may not reproduce, redistribute, or create derivative works from this content without written permission.

Deliverables produced during an engagement are provided for internal use by the Client only. The Client may share Deliverables within their organization and with advisors who are bound by confidentiality. External publication or distribution requires prior written consent from Guadua.

Guadua retains ownership of its methodologies, frameworks, and approaches used to develop Deliverables. These methodologies are not transferred through the engagement.

6. Payment Terms

All prices are stated in Colombian Pesos (COP) and include applicable taxes unless otherwise stated at the time of engagement. Payment is due prior to the commencement of each service or, for the ESG Companion, at the beginning of each monthly period.

Accepted payment methods are confirmed at the time of engagement. Invoices are issued in accordance with Colombian tax requirements (DIAN regulations).

6.1 Cancellation and refunds

If you cancel a booked session more than 48 hours in advance, you may reschedule at no charge. Cancellations within 48 hours of a session will not be refunded. For the ESG Companion, the current monthly period is non-refundable once sessions for that period have begun. Guadua will not charge for sessions that we cancel or that cannot proceed due to our unavailability.

7. Service Delivery Terms

Guadua will make reasonable efforts to deliver Services within the timeframes described. Written Deliverables will be provided within seven business days of the relevant session, unless a different timeline has been agreed.

Scope changes during an engagement will be discussed and documented before any additional work is undertaken. We will not expand scope or increase fees without your prior agreement.

Confidential information shared by the Client during an engagement will be treated as private and will not be disclosed to third parties without written consent, except where required by law.

8. Disclaimers

Guadua provides advisory services based on the information shared with us and our professional judgment. Our Deliverables represent our considered opinion and analysis at the time of the engagement. They do not constitute legal, financial, or regulatory compliance advice.

We do not make promises about specific business outcomes, regulatory approvals, or third-party responses (such as from buyers, investors, or government bodies) resulting from work undertaken during an engagement. Outcomes depend on factors outside our control, including how Deliverables are implemented by the Client.

9. Limitation of Liability

To the maximum extent permitted under Colombian law, Guadua's total liability to any Client arising from an engagement shall not exceed the total fees paid for that engagement.

We are not liable for indirect, consequential, or incidental losses, including loss of business, loss of contracts, or reputational harm, arising from the use of our Services or Deliverables.

10. Termination

Either party may terminate a service engagement by providing written notice. For fixed-scope services (Responsibility Read, Sustainability Study), termination takes effect immediately; for the ESG Companion, termination takes effect at the end of the current monthly period.

Sections on Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, and Dispute Resolution survive termination of any engagement.

11. Dispute Resolution

These Terms are governed by the laws of the Republic of Colombia. In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith discussion within 30 calendar days of written notice of the dispute.

If the dispute cannot be resolved informally, it will be submitted to mediation through the Centro de Arbitraje y Conciliación de la Cámara de Comercio de Bogotá. The courts of Bogotá shall have exclusive jurisdiction for any matter that proceeds beyond mediation.

12. General Provisions

• Entire agreement: These Terms, together with any service agreement, constitute the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any provision on one occasion does not waive the right to enforce it on another.
• Assignment: Clients may not assign their rights under an engagement without our written consent. We may assign our obligations to a qualified successor.
• Notices: Written notices should be sent to [email protected].

13. Changes to These Terms

We may update these Terms from time to time. The updated date at the top of this page reflects when changes were last made. Changes apply to engagements entered into after the update date. For ongoing engagements, we will notify you of material changes in writing.

14. Contact

For legal questions or notices related to these Terms: